Privacy and Confidentiality Statement

Clever Care Now (CCN) is committed to protecting the privacy and confidentiality of client information and to meeting the requirements of Federal and State privacy legislation.

CCN will abide by both Australian and state privacy laws as set out in the Privacy Act 1988, the Australian Privacy Principles, Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW) as directed by the Information and Privacy Commission (IPC).

CCN will provide information about privacy and confidentiality in plain English (or the clients own language using phone-based language support services) to clients throughout all aspects of care provision including admission, assessment and review. See the IPC fact sheet, also available in different languages here.

Collection of health and other information

CCN recognises that the information we collect is highly sensitive and we have adopted privacy compliance standards to ensure your personal information is protected.

Disclosure of Client Information

All medico-legal and freedom of information (FOI) requests are handled by the CEO. CCN may disclose personal information in accordance with the guidelines established by the Information Privacy Commission NSW.

Security and storage of personal information

All personal information held by CCN is stored securely in electronic password protected form on our client information system Alayacare.

Transfer of client records

Clients have the right to request a copy of their relevant client notes.

Online privacy

Your privacy is important to us and we want you to feel comfortable visiting our website. Any personal information, including email addresses, will be stored, disclosed or used in compliance with the Privacy Act and the Australian Privacy Principles.

CCN will not provide your personal data to a third party without your permission other than in accordance with this policy or when otherwise required by law.

CCN will not disclose personal information to any person or organisation located outside Australia.

If we join with a third party to provide services and you sign up for those services, we will only share the information necessary for our partner to provide the services to you.

The CCN website may contain links to other sites. CCN is not responsible for the privacy practices of any linked sites. We encourage users to read the privacy statements of each and every linked website that they choose to visit.

Changes to the Privacy Policy

CCN may change this Privacy Policy at any time in accordance with legislative and industry best practice requirements. If there are updates to CCN’s Privacy Policy, we will re-publish this information.

Obtaining further information

For more information regarding CCN, its services and facilities, please ask a staff member, or visit the CCN website at:

For a full copy of our privacy and confidentiality policy, or if you have any questions or complaints, please contact the Clever Care Now CEO on 1300 663 434.

Contact information

The Chief Executive Officer
Clever Care NOW
Suite 3, 355-359 Kingsway
Caringbah NSW 2229
1300 663 434


While we make every effort to protect your privacy, we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our organisation or site.

The views, information and opinions expressed in articles and content across Clever Care Now’s marketing and communication platforms are solely those of the authors and individuals involved and do not necessarily represent those of Clever Care Now or its employees.

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